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Record-Breaking Performance

50 State Legal Tuning

Device Reset FAQ and How-To PDF

BT Moto Handheld Instructions

BT Moto Flasher+ Troubleshooting Guide

BT Moto Handheld Instructions (UP TO 2016)

BT Moto Handheld Instructions (2017+)

R1 Flasher+ Guide and Troubleshooting

V4 Fuse Removal For Flashing

BBS Fuse Removal For Flashing

IAT Kit Install Instructions

BT Moto Handheld Instructions (2014-2016)

Goldwing Flash Process Master Document

Honda Goldwing Euro Spec / EU5 OBD2 Port Location

Handheld Transfer FAQ

BMW Trouble Code List (Check Engine Light)

No and Yes.The BT Moto handheld tuner is VIN locked to the first motorcycle it flashes.This means any other motorcycle cannot use the handheld tuner. HOWEVER, should you decide to put the motorcycle back to the stock mapping, you're able to unpair it.The only way to use the BT Moto handheld tuner on another motorcycle is to unpair it from the first motorcycle.

Can I use the BT Moto handheld tuner on more than one motorcycle?

1) Plug the "My Genius" device into your computer2) Open our Flasher+/My Genius client software on your computer3) Click "Info" on our software4) On the bottom of that page it'll say last file written to ECU5) "Ori" means original (stock file)6) Mod files will be labeled and will correspond with what is shown in the "notes" section of each mod file drop down

How do I tell what file is on my bike?

The BT Moto handheld tuner stores multiple maps that you can change at any time. Unlike the mail-in ECU option, this means no downtime for your motorcycle while we do the flashing process. You can also go back to your stock mapping at any time you'd like and even read and clear engine faults. Additionally, some models will allow for DTC reading / clearing and maintenance light resets.

What does a BT Moto handheld tuner do?

Yes, the end result is the same. Your motorcycle will now be flashed with our custom mapping, BUT with the BT Moto handheld tuner you're able to change maps for different fuels or go back to stock at anytime (along with many more features).

Does the BT Moto handheld tuner do the same thing as a mail-in ECU flash?

We recommend that you listen to your manufacturer's break-in procedures and do not flash until your motorcycle is fully "broken in". In the case with BMW this means waiting the 600 miles with limited RPM. We cannot circumvent the manufacturer's procedure. We are not able to remove factory enabled rev-limiters set in place at the dealer level and foregoing the first service will always result in warranty denial at the dealer level.

Do I need to "break-in" my motorcycle before flashing?

DO NOT FLASH YOUR MOTORCYCLE FOR THE FIRST TIME ON THE WEEKEND. Should an unforeseen error occur, no one will be able to help you until the following Monday. If it's your first time flashing with the handheld, please do it during the week while our technical support staff can help you if issues arise. Please do not start threads on Facebook or forums, please wait for our technical support to arrive back into the office and handle your situation.

It's the weekend and I'm having issues with flashing my motorcycle, what do I do?

Easy, you purchase the handheld, we ship it to you. Use the BT Moto handheld tuner to copy your motorcycles stock file (motorcycle will still run fine after this) then email that toBT Moto. We will then create a file from your stock mapping and email it back to you so you can upload it to the handheld. Once uploaded you'll be able to flash your motorcycle with theBT Moto handheld tuner.

How does the BT Moto handheld tuning process work?

No, this is not necessary. Assuming your motorcycle is running stock oxygen sensors the BT Moto flash will not need to be dyno calibrated.&nbsp; If you're a person that needs to squeeze out every last bit of power (most will not need this), you can either bring the motorcycle to us for custom tuning with our flash or one of our partners, found on the partner's page of our website. If you're already running a Power Commander or some other piggyback fuel module that eliminates the stock oxygen sensors, you'll then need custom tuning on the fuel controller side.

Do I need to have my motorcycle tuned or brought to a dyno after using the BT Moto handheld tuner?

Yes, you can go back to your stock mapping at any time you'd like and even read and clear engine faults and some models you can reset throttle and also maintenance lights.

Does the handheld tuner do anything other than tune my motorcycle?

This will depend on how fast you decide to ship to us and what you paid for shipping back. Shipping aside, once we receive your ECU expect us to have it back on the way to you within two business days.

What is the turn around time for the BT Moto mail-in flash?

If you have an aftermarket piggyback controller of any kind, you will be 100% responsible for your own setup and fuel adjustments after ECU mapping is installed to your motorcycle. Diagnostics and support is not available for third party, piggyback controllers.

I have an aftermarket fuel controller (PCV, Rapid, etc) and need help, what do I do?

Contact your dealer FIRST. This is the fastest way to get support. If your dealer has questions, they will contact us directly.

I purchased my handheld through a BT Moto dealer, who do I contact for support?

We ship UPS from Massachusetts. It is more expensive for international orders, but the product always arrives

How do we ship?

​Unfortunately due to each country and even some locations in the same country charging varying tariffs, we cannot tell you specific duties owed. We do ship most diagnostic tools with a $200 USD invoice, making the tax rate you are paying for on around $200 USD. ECU's are sent back with a "warranty return" invoice with them and a low value.

What will I have to pay for tax/duties/vat upon arrival to my country?

<ul><li style="text-align: left;">East Coast - 1 to 3 days</li><li style="text-align: left;">Midwest - 2 to 4 days</li><li style="text-align: left;">West Coast - 4 to 5 days</li></ul>

How long will it take to get my package in the US?

This depends on location. Most US orders will be around $30 USD or under for shipping standard sized items. International orders will be $120 USD and under for standard sized items. We are constantly working with UPS to get better rates and lower the pricing to many of our most popular international locations. As always you can consult with your local BT Moto dealer in regards to inventory to potentially help lower the shipping rate. Ordering in bulk can help better minimize shipping costs as well.

Why does shipping seem expensive?

The BT Motohand held tuner stores multiple maps that you can change at any time. Unlike the mail-in ECU option, this means no downtime for your motorcycle while we do the flashing process. You can also go back to your stock mapping at any time you'd like and even read and clear engine faults. The mail-in is one map and you cannot change it unless you mail the ECU back in to BT Moto. Additionally, if the dealer were to ever issue an ECU update, with the handheld updates can be provided remotely while with a mail-in, you'd have to mail the ECU back in to get your old software back.

Why would I want a handheld tuner versus a mail-in ECU flash?

No you cannot. Due to issues with customers selling locked devices, improperly reset devices, broken devices and more, we no longer offer transfer of handheld devices outside of the original owner. If the original owner purchase another motorcycle and can provide proof of ownership, the device can be transferred to their new motorcycle, you would only have to pay for remapping.

Can I sell the BT Moto handheld tuner to a different user?

No you cannot. The device is designed to be used on one VIN number. Once that one VIN number has been used it cannot be used on any other motorcycle. If you have 2 bikes in your garage and want to tune them both, both will need their own device and tuning package.

Can I use my handheld on multiple motorcycles?

Anytime you take your motorcycle to the dealer they will first plug it into their diagnostic system to check for any software updates or recalls. If they see a software update available for your motorcycle, they will automatically update it without consulting you. This is a normal process followed by most dealers. Because of this update, the software version of your ECU is now different than the handheld and will result in an error message when trying to load your old tuned file. This means the handheld won't work with your motorcycle and it has to be reset to work again. If you go to the dealer, make sure you let them know not to update your motorcycle's software if you're flashed. Always always always make sure to put the original stock file on the motorcycle through our handheld tool BEFORE bringing it to the dealer.If the stock file was not used the device will be locked up and need to be re-license. If it is a Flasher+ tool a $200 re-license fee will be needed to unlock the device and then $200 to remap it back to it's previous flash level. If it is a PowerGate3+ device, a new device will have to be purchased as there are no resets available for that device.

I took my motorcycle to the dealer and now my handheld won't work.  What happened?

When shipping is paid for on the website it means shipping from us to you.&nbsp; This charge has no bearing on how you decide to ship your ECU to us. That is entirely up to you but we do recommend UPS exclusively as they have an amazing success rate of package delivery for us.

What do the product's shipping charges include?

Go to "Work" -&gt; "Writing" -&gt; "Original" in the handheld and then it'll load the original factory stock file to your motorcycle

How do I put my motorcycle back to stock with the BT Moto handheld?

If you have reached out to your dealer and have received no response in (2) business days, email us directly for support.

My BT Moto dealer hasn't responded to my calls or emails, what do I do now?

Can I use the BT Moto flash to get around the BMW 600 mile RPM limiter?

We are on the east coast of the United States and open Monday-Friday from 10AM-5PM. Please keep this in mind when emailing us. We recommend you don't do any flashing of your motorcycle on the weekend because we aren't in the office to help you with your issues, should any occur.&nbsp; If you email early in the day, we should get back to you that day, if not, the next. Officially we stick to a 48 hour window on replies but typically we are much faster. If you haven't heard from us within 48 hours, please bump the email thread as maybe it was missed. If it's before 48 hours, do not call or email as it will delay the process. Expect a longer response time if you email us on Friday night as we won't be back in the office until the following Monday.

Once I email BT Moto my "original file", how fast until I get a response?

Email us the issue and await a response. Will will get to your email as soon as possible. We work from bottom of emails to top, so by bumping your thread multiple times, you will effectively put yourself at the bottom of the queue. Please keep in mind our shop hours when awaiting a reply.

What do I do if my BT Moto handheld flasher has an error occur during the flash process?

This is the brain to your motorcycle. It is fragile and should be shipped as such. Keep in mind the shipping company may be drop, throw or accidentally kick your package. This means get a larger box than the ECU and fill it with soft packing that can absorb any impacts or damage the box may sustain. If you don't know how to do this take your ECU to a shipping outlet and ask them to package the ECU securely. DO NOT SHIP YOUR ECU IN A PADDED ENVELOPE!

How should I package my ECU?

Usually just the ECU but some will require more items. Make sure to read the product details at the top and bottom to get a full understanding of what's needed for your flash along with the product order form you will be sent. Example: A 2017 S1000RR ECU mail-in requires ECU, Key, Ignition and Gauge cluster while a 2017 K1600 ECU mail-in requires just the ECU. Again, it's vital to read ALL of our notes and instructions on each product and the product order form you receive and follow accordingly. In addition to the ECU and potential other items, you will also need a paid invoice and product order form in the box.

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