By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
The materials on BG Consulting Group, Inc.’s web site are provided “as is”. BG Consulting Group, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BG Consulting Group, Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall BG Consulting Group, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on BG Consulting Group, Inc.’s Internet site, even if BG Consulting Group, Inc. or a BG Consulting Group, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on BG Consulting Group, Inc.’s web site could include technical, typographical, or photographic errors. BG Consulting Group, Inc. does not warrant that any of the materials on its web site are accurate, complete, or current. BG Consulting Group, Inc. may make changes to the materials contained on its web site at any time without notice. BG Consulting Group, Inc. does not, however, make any commitment to update the materials.
BG Consulting Group, Inc. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
BG Consulting Group, Inc. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BG Consulting Group, Inc. of the site. Use of any such linked web site is at the user’s own risk.
Any claim relating to BG Consulting Group, Inc.’s web site shall be governed by the laws of the State of Massachusetts without regard to its conflict of law provisions.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. Handheld devices, once the files are sent, are non-refundable and the transaction is considered complete once the files are sent to the customer unless otherwise stated by BT Moto staff. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non-refundable in either direction unless approved by BT Moto. If your product qualified for free shipping and you are returning the item, a $25 shipping fee will be assessed for all USA orders and $80 for all international orders. These shipping fees will be taken directly from your refund. All items wanting to be returned MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the BT Moto warehouse are shipped via UPS and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to BT Moto or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. Digital files are 100% non-refundable once the file(s) have been sent to the purchaser. Credit card processing fees are charged at 2.9% +.30c fee on BT Moto's side for the entire order. The 2.9% +.30c is non-refundable from the total order. General Terms and Conditions applicable to Use of a Web Site.
Additionally, we are very fair with our return policy and money back guarantee policy. However, due to fraud concerns, any customer using a chargebacks via their credit card will have their BT Moto account revoked, any previous orders negated, device serial number flagged and VIN number flagged. There will be no further account support, tuning support, stock file support, or any product requests. This information will be relayed to our dealer network and added to their databases as well. Before issuing a chargeback, please reach out to our support team before doing this in-case an order is not credited or else you may forfeit your VIN and account permanently by submitting a chargeback while having the product in your possession.
10. SHIPPING TERMS & CONDITIONS
Items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is solely responsible for all Import Fees associated with shipped items.
BT Moto is separate from BrenTuning, LLC or BrenSpeed and is not affiliated in any way.
Competition use only parts are clearly labeled as competition use only in the product listing page and may only be used according to the guidelines posted on our Emissions Notice to Customers in California page